Privacy Policy

 

1. GENERAL PROVISIONS

1.1 SIA "Doma Antikvariāts" (hereinafter - "we" or "antikvariats.lv") undertakes to keep and respect your privacy. We make every effort to ensure that the personal data we process is in compliance with the Regulation of the European Parliament and of the Council of 27 April 2016 (ES) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EB (General Data Protection Regulation).

1.2 The administrator of your personal data is SIA "Doma Antikvariāts", legal entity code 40003623316, address: Smilšu iela 8, LV-1045, Rīga, e-mail: [email protected]

Please read this Privacy Policy carefully to understand the purposes for which we collect your data and how we will use it.

1.4. The following topics are addressed in the Privacy Policy:

1.4.1. the purposes for which we use your personal data;

1.4.2. when personal data may be transferred to third parties and the data to be transferred;

1.4.3. the retention period of your personal data;

1.4.4. marketing communication;

1.4.5. your rights;

1.4.6. use of cookies;

1.4.7. processing of your children's personal data;

1.4.8. changes made to the Privacy Policy;

1.4.9. how to contact us.

1.5. the first time you visit our website, we will ask you to confirm your consent to the use of cookies under the terms set out in this Privacy Policy.

 

2. HOW WE USE YOUR PERSONAL INFORMATION

 How do we use the data?

Objectives. Why do we use them?

2.1. Your name, surname, payer's address, delivery address and contact information

(Your email address, phone number, Facebook account, Google account)

By contacting you in the course of placing an order on the phone number you specified, in the course of which you order the product and enter your data, but do not make the payment.

 

We will keep such communication data for this purpose for no more than one (1) year from the end of the communication with you.

This is so that we can use the phone number you have provided to contact you and help you complete the payment process and advise you on any questions you may have. In this way, we strive to fulfill our legitimate interest in providing quality services that meet your expectations by enabling you to purchase the products you need. You can express your objection to this use of your data at any time by emailing [email protected] or by speaking to a member of our staff.

In the course of delivering the goods you purchased to the payer's address and/or delivery address you specified, in the course of preparing the order for pick-up at the place of delivery, and in the course of invoicing.

 

We will retain your data for this purpose for a maximum of twenty (20) years from the date of the transaction.

This is necessary to fulfill our contractual obligations to you. We will not be able to ship you or provide you with the opportunity to pick up the items you have ordered if you do not provide your name, address, and contact information.

By sending you information about our new products and services via email, text messages, Facebook and Google platforms, or by regular mail, by calling the phone number you provide.

 

We will keep your data for this purpose for a maximum of ten (10) years from the date of your consent or until you revoke your consent.

In this way, we strive to ensure that you always have all the latest information. We only send this information with your consent.

You can revoke your consent to this use of your data at any time by contacting [email protected] or by using the opt-out link provided in the email you received or by speaking to a member of our staff.

By sending SMS messages related to our services, e-mails, for example, with updated order information.

 

We will keep your data for this purpose for a maximum of five (5) years from the end of the communication with you.

This is necessary to fulfill our contractual obligations to you (so that you know when the goods ordered will be delivered). You can revoke your consent to this use of your data at any time by contacting [email protected] or by clicking on the opt-out link provided in the email you received or by speaking to a member of our staff.

In order to identify you when you place an order by phone. 

 

We will keep such communication data for this purpose for a maximum of one (1) year from the end of the transfer.

This is necessary to process your order made by phone.

In order to prevent and establish fraud.

 

We will retain your data for this purpose for a maximum period of five (5) years from the last time you logged into your account, or for a maximum period of fifteen (15) years from the date of the transaction (whichever is later).

This is necessary to prevent fraud and to establish cases of fraud to protect you and antikvariats.lv.

2.2. Information about your payments

In the course of the acceptance and refund. 

We will keep your data for this purpose for a maximum of twenty (20) years from the date of the transaction.

This is necessary to fulfill our contractual obligations to you.

In order to prevent and establish fraud.

 

We will retain your data for this purpose for a maximum period of five (5) years from the last time you logged into your account, or for a maximum period of fifteen (15) years from the date of the transaction (whichever is later).

This is necessary to prevent fraud and to establish cases of fraud to protect you and antikvariats.lv.

2.3. Your communication history with us

(Information you give us, for example, over the phone (from a phone call or recorded voice message when you call our customer service line or when our staff calls you) or by email)

In providing services and assistance, striving to provide the same level of quality service, and to protect our interests. 

We will keep the data of such communication for this purpose for no more than five (5) years from the end of the communication.

This is necessary for us to fulfill our contractual obligations to you and to have evidence in the event of a dispute over the quality of services and/or your performance of contractual obligations, as well as to provide you with the highest level of service.

2.4. History of purchases and actions

(Your purchases, recent views, items saved in your cart, and your activities using email and the website)

When selling you products. 

We will retain your data for this purpose for a maximum period of five (5) years from the last time you logged into your account or from the last time you executed a purchase (whichever is later).

We will keep data on your viewed products for 30 (thirty) days.

This is necessary to fulfill our contractual obligations to you (we only use your purchase history for this purpose).

In providing services and assistance, as well as in dealing with refunds. 

For this purpose, we will store your data for no more than 5 (five) years from the moment you last logged into your account or from the moment the last transaction was executed (whichever date is later).

This is necessary to fulfill our contractual obligations to you (for this purpose we use only your purchase history).

Sending personalized direct marketing offers.


For this purpose, we will store your data for no more than 5 (five) years from the date of receipt of your consent or until you withdraw your consent.

In this way, we strive to meet your needs, reflect your interests, and provide the highest level of service. At the bottom of every mailing list, you will find an opt-out feature. You can also revoke your consent to such use of your data at any time by emailing [email protected] or by using the opt-out link provided in the message you received by e-mail, or during a conversation with our employee.

2.5. Information about your device

(Information you provide to us when you visit our website or use our applications, including Internet Protocol (IP) address and device type, screen resolution and (if you choose to share information) your location, and information about how you use our website and applications)

For the purpose of improving the website, and so that we can set the settings you have chosen. 

We will store your data for this purpose for no more than 5 (five) years from the time you last logged into your account or from the time your last transaction was executed, whichever is later.

In this way, we strive to provide the most pleasant shopping experience.

For the purpose of protecting our website. 

We will store your data for this purpose for no more than 5 (five) years from the time you last logged into your account, or for no more than 15 (fifteen) years from the date of execution of the transaction (whichever date is later).

This is necessary in order to prevent fraud and identify cases of fraud to protect you and antikvariats.lv.

2.6. Information received when you connect through "Google" and "Facebook"

In order to provide you with a more convenient connection to our website and applications, when you log in with Google and Facebook, we will receive the connection data from these service providers.

For this purpose, we will store your data for no more than 5 (five) years from the moment you last logged into your account or from the moment the last transaction was executed (whichever date is later).

In this way, we provide more convenient conditions for using our online store and purchasing the goods you like.

2.7. Price request history

When you request a price for a product.

 

For this purpose, we will store your data for no more than 10 (ten) years from the date of your last login to your account or from the date of execution of the last request (whichever date is later).

This is necessary to fulfill our contractual obligations to you.

 

2.8. We use your personal data for the purposes specified in this Privacy Policy and where necessary to comply or defend legal requirements. For this reason, we process your personal data on the basis of a legitimate interest, in an effort to protect and ensure our own, your rights and the rights of others.

2.9. We may also process your personal data when it is necessary to comply with a legal obligation that is binding on us or to protect the vital interests of you or another natural person.

 

3. WHAT PERSONAL DATA WE DISCLOSE TO THIRD PARTIES

3.1 We want to gain and maintain your trust, so we will only disclose your personal data where necessary.

3.2 We may share your personal data with the following categories of data recipients

3.2.1 We may share your personal data with our insurers and professional advisors for risk management, professional advice or for the purpose of making, enforcing or defending legal claims;

3.2.2 Financial transactions on the Website relating to the purchase of goods may be processed by our payment service providers. We only disclose your financial transaction data to our payment service providers insofar as this is necessary for processing payment transactions, refunds and disputes;

3.2.3 We may pass on your personal data to other service providers, such as website hosting providers, courier services, server and maintenance providers, e-mail providers, newsletter providers, data protection officer for specific services.

3.3 We only engage service providers who have implemented/are committed to implementing appropriate technical and organisational means that would ensure an appropriate level of security in data processing that is appropriate to the risk of violation of the rights and freedoms of the individuals whose data will be processed and that such data processing complies with the requirements of the General Data Protection Regulation.

3.4 We may share your personal data not only in the specific cases mentioned, but also in the performance of our legal obligations and when it is necessary to protect the vital interests of you or others. With your consent we may pass on your personal data for direct marketing purposes to our partners who provide us with marketing services.

3.5 Data recipients specified in this section may also be established outside the Republic of Latvia, the European Union or the European Economic Area. We will transfer your personal data only to such persons who comply with the requirements set forth in the General Data Protection Regulation.

 

4. HOW LONG WE KEEP YOUR PERSONAL DATA

4.1 In any case, we do not retain your personal data for longer than is necessary to achieve specific purposes. You can find more information about how long we keep personal data in the section of this Privacy Policy "How we use your personal data".

 

5. MARKETING MAILING

5.1 With your consent, we will send you a marketing newsletter by email, by calling the phone number you have provided, so that you can find out about our news and about our products and find them.

5.2 You can unsubscribe from receiving marketing mailings received from antikvariats.lv at any time. You can do it:

5.2.1. by emailing [email protected], or by clicking on the unsubscribe link in the email you receive, or during a conversation with our employee.

5.2.2. by contacting our customer service center.

5.3 When you unsubscribe, we will update your personal information settings so that you will no longer receive marketing mailings.

5.4 By unsubscribing from receiving marketing mailings, information about the services you have ordered (e.g. up-to-date order information) will continue to be provided.

 

6. YOUR RIGHTS

6.1 In this part of the Privacy Policy, we will discuss your rights under the legal acts for the protection of personal data. Some rights cover many aspects, so in this Privacy Policy we will present only the main ones. We recommend that you read the relevant legal acts and the main theses of the supervisory authorities to know all the information about these rights.

6.2 You have the following rights related to the protection of personal data:

6.2.1. the right to be informed about the processing of personal data;

6.2.2. the right to inspect your personal data that we hold;

6.2.3. the right to request correction of the personal data we hold relating to you (most of which you can correct by logging into your account);

6.2.4. the right to request that we delete your data ("right to be forgotten");

6.2.5. the right to restrict the processing of your Personal Data;

6.2.6. the right not to consent to the processing of your Personal Data;

6.2.7. the right not to consent to processing of your Personal Data for direct marketing purposes;

6.2.8. the right to data portability;

6.2.9. the right to cancel your consent to the processing of your Personal Data;

6.2.10. the right to complain to the supervisory authority.

6.3 If you wish to exercise your rights, or if you have any questions about the processing of personal data or exercising your rights, please email us at [email protected]

6.4 The right to receive information about the processing of personal data. Information about the processing of your personal data is provided at the time of collection. You can also always find it in this Privacy Policy or by contacting [email protected]

6.5 The right to become acquainted with the personal data we process. You have the right to obtain confirmation from us as to whether we process your personal data. If we process your personal data, you have the right to become familiar with the personal data we process and information about its processing, such as the purposes for which the personal data is processed, categories of personal data, recipients of the personal data, etc. We will provide you with a copy of your personal data. You have the right to receive your personal data in a systematic, commonly used and computer-readable format. However, you will not be able to exercise this right if it may adversely affect the rights and freedoms of others.

6.6 We have the right to refuse to provide your processed data if the circumstances set out in the legal regulations are established, in which the data is not provided.

6.7 The right to demand rectification of the personal data that we hold. You have the right to clarify any inaccurate personal data and, subject to the purpose of the processing, to supplement any inaccurate personal data.

6.8 The right to delete your personal data. You may exercise this right when: (i) the personal data are no longer necessary for the purposes for which they were collected or otherwise processed; (ii) you withdraw your consent and there is no other legal basis for processing the data; (iii) you do not consent to the processing of the personal data for our legitimate interest or that of a third party; (iv) the personal data are processed for direct marketing purposes, (v) the personal data were processed illegally; (vi) the personal data must be deleted subject to the legal requirements applicable to us. Please note that in certain cases you will not be able to exercise this right due to applicable exemptions. These exceptions cover cases where the processing of personal data is compulsory in order to: (i) to exercise freedom of expression and information; (ii) to exercise our legal obligations; or (iii) to assert, enforce or defend legal claims.

6.9 The right to restrict the processing of your data. This right can be exercised in the following cases: (i) when disputing the accuracy of your personal data; (ii) when processing your personal data unlawfully, but when you do not want it deleted; (iii) when the personal data is no longer needed for our data processing purposes, but you request it in connection with an application, execution or defence of legal claims, or (iv) when you object to its processing on the basis of a legitimate interest of us or a third party, until the basis of your objection is verified. By limiting the processing of personal data, we may continue to retain your personal data, but will not process it unless: (i) if you give your consent; (ii) in connection with the application, execution and defense of legal claims; (iii) to protect the rights of other individuals or entities, or (iv) in connection with an important public interest.

6.10. The right not to consent to the processing of your Personal Data. You can exercise this right for any purpose for reasons related to your specific situation, but only to the extent that we use the data in connection with a legitimate interest, ours or a third party. If you object, we will no longer process the personal data unless we can prove that the data is processed for compelling legitimate reasons that override your interests, rights and freedoms or for the purpose of asserting, enforcing and/or defending legal claims.

6.11 The right not to consent to the processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). In the event of your objection, we will no longer process your personal data for these purposes.

6.12. Right to data portability. You will be able to exercise this right where we process your personal data by automated means (on computers, etc.) and the legal basis for processing personal data is:

6.12.1. your consent, or

6.12.2. execution of the contract or actions performed at your request prior to the conclusion of the contract.

6.13. The right to withdraw your consent to the processing of your personal data. Where the legal basis for processing your personal data is consent, you have the right to withdraw your consent at any time. Cancellation of consent will not affect the lawfulness of data processing prior to the cancellation of consent.

6.14. The right to file a complaint with a supervisory authority. If you believe that we have violated data protection laws when processing your personal data, you have the right to file a complaint with the Data Protection Inspectorate, whose registered office is at Blaumaņa iela 11/13-15, Riga, LV-10312, https://www.dvi.gov.lv/lv/. In any case, please contact us before filing a complaint so that we can find an acceptable solution together.

 

7. HOW WE USE COOKIES

7.1 On our website, like many others, we also use cookies. These are small data files placed on your computer which help us provide content more quickly and reliably. When you visit or use our websites or use our services, tools or messaging channels, we or our authorized service providers may use cookies to help us serve you better, faster, and more reliably and for promotional purposes.

7.2 Cookies do not normally store any information that could directly identify you, but your personal information that we process may be linked to your use of a computer or other device, including visits to internet sites, and other information collected through cookies and stored by us.

7.3 There are three ways in which we manage your cookies:

7.3.1 External sources; (https://antikvariats.lv/cookies-used-by-our-service-providers)

7.3.2 Browser settings; (https://antikvariats.lv/how-you-can-manage-cookies-in-your-browser)

7.3.3 Cookies on our website. (https://antikvariats.lv/cookies)

7.4 Third party websites

7.4.1 We may cooperate with third parties (most commonly referred to as service providers) who have the ability, with our permission, to place third-party cookies on our websites or in our service locations and tools. These service providers help us serve you better, faster and more reliably.

7.4.2 Please note that third party cookies are subject to the third party privacy policy, so we do not accept any responsibility for these privacy statements.

 

8. PROCESSING OF PERSONAL DATA OF CHILDREN

8.1 The services offered on our Internet website are intended for users over the age of 16.

8.2 If we have reasonable doubt that we are processing data of persons younger than the age specified in this section, we will remove the data of such persons from the databases.

 

9. CHANGING OUR PRIVACY POLICY

9.1 We may make changes to the Privacy Policy from time to time to reflect how we handle your personal information.

9.2 When we make significant changes, we will notify you on the website or by other appropriate means of communication, such as by email, so that you can review these changes before you continue to use our website.

 

10. HOW TO CONTACT US

10.1 We always want to hear feedback from our customers and are available to answer questions.

10.2. do not hesitate to contact us if:

10.2.1. you have any questions or feedback related to this Privacy Policy;

10.2.2. you want us to stop using your Personal Information;

10.2.3. you wish to exercise any of the rights set out in the Privacy Policy, or you wish to make a complaint.

10.3 You can contact our Data Protection Officer at [email protected].